Who we are

Our website address is: https://www.rubdownes.com.au/

This Privacy Policy is about us ensuring Rub Downes Integrated Health pty ltd (RDIH) protects your privacy and confidentiality. This statement applies to your attending our clinics, visiting our websites and your interaction with us. When you attend our clinics, access our website and submit information to us, you consent to us using and disclosing your information only in the methods described in this Privacy Policy. This Policy also applies to RDIH, its employees and contractors.

Personal Information

RDIH may collect the following information from its patients, contractor’s, employees, applicants and other individuals we undertake business interactions with:

Identification details – including name, address, contact numbers, email address, date of birth, health information. This information will not be passed on to outside parties. We understand that this information is highly sensitive and is only collected with your consent. This information is collected through new client forms and assists us in providing you with personalised services.

Comments – when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media – If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Collection of Information

RDIH may collect your personal information in a number of ways including:

  1. From you directly – for example when you make an enquiry regarding one of our products/services; when you subscribe to receive our newsletters; We also collect Next of Kin contact details in the case of an emergency on our new client forms.
  2. Generic information obtained through our website – for example pages visited, service provider and how you came to our website. This information will not be used to individually identify you; it is used in aggregate for statistical purposes. Your information is collected by us as described above and stored in the company’s database.

Updating Personal Information RDIH takes practical steps to ensure that the personal information gathered from clients is correct and current. This also relies on the accuracy of the information you provide. We request that you keep your information up-to-date so that we can continue to provide you with a personalised service and ensure that you receive information on our products and services.

Use of Personal Information

RDIH may use your personal information in the following ways:

  1. For the purpose for which the information was collected including professional service provision;
  2. To market our products and services of the company Rub Downes Integrated Health pty ltd (RDIH) including by mail/email; This information allows us to provide a personalised service to you. We will not use this information for any other purpose without your consent and will not pass this information onto third parties without your consent. When we do temporarily provide personal information to companies who provide services to the organisation, such specialist IT companies, contractors and mail houses, RDIH require that these providers protect your personal information as thoroughly as we do.

Our website and new patient forms give you the option of subscribing to receive newsletters via email. These emails will in no way disclose your unique health characteristics. At the time you sign up for our email newsletters or any time thereafter, you can choose to opt-out of receiving additional promotional emails from us. To subscribe to such newsletters, we need your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the “send” button. You will then be unsubscribed from that newsletter within two to three business days. If you select the option of clicking to forward our mail outs to a friend from time to time we will use that address provided to forward the selected item to your friend’s email address, listing your email address as the sender. We use that only for sending your friend that email. While we store the email address, we do not use it for any other purpose. If you would like to unsubscribe from receiving our marketing materials please email us at admin@rubdownes.com.au

Use of anonymous information

RDIH gathers anonymous information to monitor the use of the website including the number of visitors and areas of the website which are most frequently visited. This data assists us to determine the success of our marketing or advertising initiatives and to assess the most accessed areas of the website to continually improve our online presence. We may provide this collective data to third parties.

Securing your Personal Information

RDIH takes reasonable steps to make certain that personal information is securely stored to prevent unauthorised access or disclosure of your personal information. We cannot guarantee that unauthorised access to your personal information will not occur, whether it is during transmission or after that information has been received

Sale of Personal Information

Under no circumstances will RDIH sell your personal information to external parties.

Complaints about Privacy

If you have any complaints relating to online privacy issues on our website or any other privacy concerns please notify the office via email admin@rubdownes.com.au


When you visit our website personal information will not be collected unless you wish to provide this to us (by submitting website enquiries or signing on for a service or program). We may collect data that does not personally identify you when you click on certain pages. This data may include the type of browser and operating system you have. This website may also use ‘cookies’. ‘Cookies’ are small files stored on your computer that manage the security and navigation of the site. You may choose to block these ‘cookies’. This data is used only for statistical purposes and will not be used to identify you personally.

Disclosure of Personal Identifiable or Health Information

Except as set out in this policy, RDIH will not disclose any personally identifiable or personal health information it gathers from you on our website unless required by law. If we are legally compelled to disclose that information to a third party, we will attempt to notify you unless doing so would be illegal.

Changes to our Privacy Policy

At times RDIH may need to change this Privacy Policy to allow for changing business procedures. Any changes to the Privacy Policy will be uploaded onto the website as part of an amended Privacy Policy document.

How to contact us If you have any questions in relation to privacy please contact our office


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